Toshiba listens to customers to find innovative solutions that meet real-world challenges.
With productivity solutions, remote diagnostics and dynamic, computer-based training,
Toshiba Service helps facilities manage costs, minimize downtime and control the
quality of how patient care is delivered.
InnerVision Plus
Remote system diagnostics to identify problems before they interrupt the delivery
of care and provides potential solutions before an engineer arrives on-site.
InTouch™ Center
One call to the centralized, 24x7 applications and service support expertise, mobilizes
Toshiba’s support network. Customer Support Specialists identify and resolve technical
issues real-time. Applications Support Specialists work with your staff on protocol
issues and image quality issues.
Local Customer Teams
Local Customer Teams ensure technical expertise is as close to you as possible.
Toshiba Customer Engineers (CEs) have an average of 10 years TAMS experience and
receive an average of 105 hours of training each year. CEs typically handle 4 to
5 systems, ensuring your issues will be handled quickly and efficiently.
InTouch™ Service Agreements
Toshiba’s InTouch™ Service Agreements provide customized service coverage. Full
Security Agreements provide you with complete system protection. Partnership Agreements
provide an a la carte approach to help you manage risk.
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