Ensuring Rapid Response and Resolution

Because patients depend on you to provide effective, high quality diagnostic and therapeutic care, you can depend on us to provide proactive support to minimize interruptions to your operations. The technology used to develop your state-of-the-art system is the same technology we use to protect your system performance.  

With the InTouch Center™, 24-hour support is just a phone call away
The InTouch Center is our customer service network, providing rapid, centralized 24-hour response. Here our specialist will answer your questions and work with you to solve problems fast.

• One phone call connects you to both technical and applications support
• Call monitoring from start to finish helps coordinate service activities and expedite issue resolution
• Remote diagnostics and image quality troubleshooting minimize the need for on-site service

InnerVision® Plus helps prevent problems from occurring in the first place
Inner Vision Plus remote diagnostics provides early detection of equipment problems to expedite service and repair. With Inner Vision Plus, we can:

• Provide automated predictive diagnostics to quickly detect system performance impairments
• Transfer images for applications assistance to identify and resolve image quality issues
• Begin on-site problem resolution immediately through the InTouch Center