Uncomplicated and Responsive Customer Service
24/7 proactive monitoring, access and support
While each organization is unique, the healthcare industry as a whole wants two things when an issue arises: an immediate access point to their service provider and prompt resolution of the issue.
Our service organization is accessible with one phone call to our U.S. based 24/7 ASSIST Center. Each call is time-stamped and after a predetermined period of time, if a problem is not yet resolved, an alert message is automatically sent to managers who quickly engage and provide additional support.
We've purposely kept the organization flat, empowering each service representative with the options they need to solve cases quickly and fairly.
InTouch Center™ is our customer service network, providing rapid, centralized 24-hour response. Here our specialist will answer your questions and work with you to solve problems fast.
InnerVision® Plus helps prevent problems from occurring in the first place as remote diagnostics provides early detection of equipment problems to expedite service and repair.